Like all businesses, you depend on your network.  Have you ever needed to send an important email or access vital information, but the system or data was inaccessible? Traditional support models have
you call for help, and wait for a technician to be dispatched to troubleshoot the problem. In some cases, making multiple trips for parts! This model forfeits precious uptime for diagnosis, travel and
repair - all on your dime. We've put an end to that.

Our GenCare Solutions give you the assurance that your organization's IT infrastructure receives the required level of monitoring.

The GenCare Solutions come in three service-level arrangements: Gencare, GenCare Plus, and GenCare Total.

Feature	Description	GenCare	GenCare Plus	GenCare Total
Remote Monitoring	Our remote monitoring system lets us know about problems with your network environment before they affect you
Reporting	Our automated systems will generate reports on items that threaten the performance, security, or integrity of your network environment.
Phone and Email Tech Support	We will provide unlimited normal business hours phone and email post sales tech support with these plans.	Opt.
Remote Management	Our  management system allows our engineers to take control of network devices and perform remote fixes that allows remote remediation of more than 2/3 of your incidents	Opt.
Anti-virus and spyware protection	We install and maintain anti-spy and virus software on all covered PC’s, ensuring we keep you up to date and always protected from Internet threats	Opt.
Service Center	Our service desk responds and acts on alerts, issues, and customer inquiries regarding the covered components of their GenCare contract.	Opt.
Patch Management	Microsoft release updates regularly in the form of patches. Our systems will monitor your site computers and we can automatically deploy the updates - allowing clients to run the most current and secure versions.  We will also update the firmware on your routers and firewalls.	Opt.
Preventive Maintenance	Preventive maintenance is the best method we’ve found for decreasing downtime and keeping security tight. This is provided on a monthly or quarterly basis depending on the solution you select.	Opt.
On-site Support for Covered Systems	We will provide on-site service for covered systems, during normal business hours.  This  includes the operating system and applications.  If a covered system fails, we will get the server operating system and data restored and operational.	Opt.
7x24 Remote and On-site support	We will provide remote and on-site support for covered systems on a 7x24 basis as part of our GenCare Total program.	Opt.	Opt.
BonusCare On-Site Network Admin Hours	As an option for either GenCare Plus or Total, we offer a discounted rate for regularly scheduled blocks of hours for on-site network administration tasks.	Opt.	Opt.	Opt.
Server Imaging	We will create and maintain images of your file servers for rapid restore in the event of a server failure.  (One time purchase of imaging licenses may be required)	Opt.	Opt.	Opt.
Backup System Monitor and Mangement	Our monitoring system will check your backup jobs on a nightly basis and we will resolve issues with the backup solution, if they occur.  This service also includes periodic test restore to assure you the system is functioning properly.	Opt.	Opt.	Opt.
Anti-spam protection	As part of this service we will setup (or manage your existing) spam filtering for incoming email messages will be filtered, virtually eliminating unwanted messages. (Either WebSense or MX Logic)	Opt.	Opt.	Opt.
Off-Site Backup	As on option, we will back up your critical data remotely and automatically, removing the “human” element, or the potential for error, lost data, or security breaches, ensuring your peace of mind in protecting and restoring vital information	Opt.	Opt.	Opt.
Projects	We will continue to manage a variety of projects from concept through delivery including network design, product procurement, upgrades, HW and SW implementation, WAN/ LAN, security audits and VPN integration.	Opt.	Opt.	Opt.