We currently have an open position for a Support Specialist.
Salary Range: $50,000-$60,000

Description
You will be part of a demanding, dynamic team that is responsible for supporting 20+ content management, collaboration, workflow, and security applications used by more than 30,000 people.  Many of these applications involve one or more of the following technologies: OpenText eDOCS DM, SQL, SharePoint 2007/2010, webMethods, Workshare Professional, Lombardi Teamworks, Microsoft Project Server, Microsoft Office 2003/2007/2010, IIS, SQL Server Reporting Services, C#, VBScript, JavaScript, and others.

You will start out by focusing on one or two applications, but will quickly get introduced to many more.  You will be on-call for various lengths of time (usually a week at a time, every month).  While on-call, you will carry a pager and address pages (trouble tickets) from users.  Immediately following your time on-call, you will be the backup on-call, working east coast hours (6AM – 3PM), addressing help requests and resolving any issues that surface in the group’s mailbox.

When not on-call or backup on-call, you will focus on developing your skills and increasing your knowledge by working with a senior teammate on a maintenance or enhancement project, documenting an application or business process, or researching solutions to existing problems.

After building expertise in application support, you will be given additional duties tailored to your career goals.  Such careers goals may include, but are not limited to: 
-    Senior support specialist (learning the in and outs of one or more applications)
-    Systems administrator (performing administrative and operating functions for a technology platform, such as SharePoint)
-      Developer (coding new features and applications while also fixing broken code)
-      Project lead (architecting new solutions to meet user needs and leading a team)
-       Manager (overseeing a team and working with team members to help fulfill the teams’ goal of system support and stability).

This position offers a great opportunity for growth and career advancement with commensurate pay increases for those who learn quickly, sweat the details, take ownership of their projects, and do whatever is needed to get the job done.

Requirements
-  1-2 years of work experience (IT related work experience preferred).
-   Knowledgeable about relational databases.
-   Detail oriented.
-   Enjoys solving problems.
-   Able to work odd hours when needed.
-   Highly self-motivated (it’s a very sink or swim environment)

Contact Sara Aziz (saziz@gennet.com) for more details.